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Terms & Conditions (Elemento Fitness Ltd)

Effective Date: 26th July 2025
Governing Law: England & Wales

1. About Us

Elemento Fitness is an eCommerce platform based in the UK, offering fitness-related products and services.
We also provide a profile and marketplace feature where individuals, coaches, gyms, and fitness professionals can promote their services, connect with potential clients, and manage their offerings.

2. Who Can Use Elemento

To use our services, users must be:

  • At least 18 years old

  • Legally capable of entering into binding contracts

  • Based in the United Kingdom

By signing up, you agree to provide accurate and up-to-date information.

3. Your Responsibilities

You are responsible for:

  • Keeping your account secure

  • Ensuring all content you upload is respectful, legal, and accurate

  • Not misusing the platform or interfering with its functionality

We may suspend or terminate your access if you violate these terms.

4. User-Generated Content

Users (including coaches and gyms) may upload content such as:

  • Profile photos

  • Service descriptions

  • Reviews

By posting content, you grant us a non-exclusive, royalty-free licence to display and promote it on our platform. You retain ownership and may delete your content at any time.
We reserve the right to remove any content that violates these terms or our community standards.

5. Payments & VAT

  • Payments are handled securely via Stripe and WooCommerce.

  • Prices may include VAT and are clearly shown before any transaction.

  • You will receive a digital receipt for each purchase.

  • We do not store payment card details on our servers.

6. Refund & Returns Policy

a) Physical Products (Shop Orders)

Return Window

  • Returns are accepted only if the product is defective, damaged, or incorrect.

  • Issues must be reported within 7 days of delivery by email, with a clear description and photos of the problem.

Item Condition

  • Returned items must be in their original packaging, unused, and with all tags/accessories included.

  • If an item arrives damaged or faulty, and the issue matches what was described in the email, you are entitled to a replacement of the same product or a refund.

  • We do not offer exchanges for different sizes, colours, or models once purchased.

How to Start a Return

  • Email info@test.uchandimal.com within 7 days of delivery, including your order number, description of the issue, and photos.

  • Our team will respond within 48 hours with instructions on how to proceed.

  • Do not send any items back before receiving confirmation.

Return Costs

  • If the product is confirmed defective, damaged, or incorrect as reported, Elemento will cover the return postage or provide a prepaid label.

  • If the returned item does not match the issue reported in your email, the return will not be accepted.

Refunds

  • Refunds are issued to the original payment method once the return has been inspected and approved.

  • Refunds are processed within 5–7 business days of confirmation.

  • No restocking fees apply.

b) Coaching Sessions:

  • Refunds are only available if the coach does not attend, or if a platform-related issue prevents the session from happening.

  • Users must report such issues within 24 hours after the session via email.

  • No refunds are available for user no-shows, late cancellations, or last-minute changes.

7. Shipping Policy

  • Orders are fulfilled through trusted suppliers such as Printful and RDX.

  • Estimated delivery time is 5–10 working days, depending on your location.

  • We are not liable for delivery delays caused by third-party logistics partners.

  • You will receive tracking information (where available) once your order is shipped.

8. Cookies

We use a cookie consent mechanism that complies with UK GDPR and PECR.
Non-essential cookies (e.g., for analytics or marketing) are only activated after you give explicit consent via the banner displayed upon your first visit.
You can adjust your cookie preferences at any time via the banner or your browser settings.
Please refer to our Privacy Policy for more details.

9. Disputes & Complaints

If you have a concern or complaint, please contact us at info@test.uchandimal.com.
We will aim to resolve your issue as quickly and fairly as possible.
Unresolved matters will be governed by the laws of England & Wales and handled through appropriate legal channels.

10. Force Majeure

Elemento is not responsible for any delay or failure to perform obligations if such delay or failure results from events beyond our reasonable control, including but not limited to: natural disasters, strikes, outages, public health emergencies, or service disruptions.

11. Third-Party Links

Our platform may contain links to third-party websites or services.
We are not responsible for the content, privacy practices, or reliability of any external sites. Use of such links is at your own risk.

12. Subscriptions & Auto-Renewals

If any Elemento membership or premium feature includes automatic renewal, you will be notified in advance.
You may cancel auto-renewals at any time from your account settings before the next billing cycle.
Refunds are not issued for unused portions of active billing periods unless otherwise stated.

13. Limitation of Liability

To the extent permitted by law:

  • Our total liability for any claim related to your use of Elemento shall not exceed the amount paid for the service or product in question.

  • We are not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of income, reputation, data, or business opportunities.

14. Contact Us

If you have any questions about these Terms & Conditions, or if you need to reach us for any reason related to our platform, services, or products, you can Contact us at:


Email: info@test.uchandimal.com

We aim to respond to all inquiries within 2 business days.